COVID-19 Special Terms and Conditions

Dear Guest

Bula and Welcome.
Our highest priority is to provide guests with a safe and relaxing stay. While our resort is taking precautions to provide a COVID-Safe environment, guests need to appreciate that you are travelling at your own risk and to this end we cannot assume any legal liability or responsibility for the health and safety and your group/family.

We appreciate we are all ‘living’ with COVID, we ask you to read and follow these terms and conditions as they relate to COVID-19 to help us keep our resort COVID-Safe for you and your group/family and our staff during these times.

Any Queensland Government Health mandates must be observed as well as the Bylaws for The Islander Noosa CTS 32252, if unsure please contact us to assist. Thank you.

Guest Arrival
At check-in we ask for you to advise the names of all the guests in your group/family that are staying. This has always been our practice, especially for emergencies and any evacuation requirements. 

Guest Visitors
Your visitors must register at Reception as we are a secured resort. We will call you to advise your visitor has arrived. There is a maximum of visitors at any time, please ask Reception.

Our Team
All our team have undertaken the COVID-19 Infection Control Course and are undertaking additional certificate courses in Housekeeping Hygiene and COVID-19 Safety. As well as our usual daily standard housekeeping and cleaning procedures, all our team are following additional COVID-19 sanitisation requirements when cleaning your villa and our resort facilities, to make your stay as safe as we can for you.

Staff or Maintenance Personnel Visiting Your Villa
Additional sanitising and cleaning requirements may mean it takes us longer to prepare your villa. Also, when we undertake a mid-service or visit the villa to assist you with the use of any equipment, we may wear a mask and/or gloves. Please do not be worried, this is to protect you and our staff. We will also observe social distancing.

Social Distancing, Hygiene and Following Resort Signs & Rules
Whilst you are staying at our resort just to stay, please observe social distancing requirements and keep at least 1.5 metres away from other guests not in your family group – 2 big steps!

We also ask you to be conscious of hygiene requirements such as washing hands regularly and using the sanitiser at the stations installed around the resort.

If we can help make your stay more enjoyable, please call between 8am to 6pm from the phone in your villa by dialling ‘9’ or visiting Reception (observing social distancing and allowed numbers in enclosed areas).

Bula, The Islander Team