Compendium

Bula – Welcome to The Islander Noosa Resort

Thank you for choosing to stay at The Islander Noosa Resort.

We hope that you enjoy your stay with us and that you will return again soon.

Noosa has many delightful places to visit and we would be pleased to help arrange tours for you to see and experience the best that Noosa has to offer.  Please contact Reception (dial 9) if there is anything that we can do for you or ask one of our team, easily recognisable about our resort in our hibiscus uniform.

Your Islander villa is fully self contained with your own kitchen and laundry and linen and bath towels are supplied.  Pool/beach towels can be hired from Reception (dial 9).  Your Villa is serviced weekly for stays of 8 days or more, however for an additional fee we can service your villa daily or on request.  A starter kit of tea, coffee, detergents, toilet paper, shampoo etc is supplied and additional supplies may be purchased from Reception or the nearby supermarket.

Guest Services and Facilities

AIR CONDITIONING

The air conditioner in your villa is provided for your comfort.  We ask that you conserve energy by closing windows and doors and not running the dryer while the A/C is on and turning the A/C off when absent from your villa.  If you need assistance then please call Reception on ‘9’.

  • Turn the A/C on at the wall switch and then press the On/Off button on the remote.
  • In summer set ‘mode’ to cool (sometimes shown as a snowflake T or hexagonal (6 sided shape ). For summer 22° – 24 ° is best. Please do not set colder than 21°.Caution, air conditioners will not function and may freeze up at temperatures below 20°).
  • In winter set ‘mode’ to heat (sometimes shown as a sun). For winter 23° – 25°. Please do not set warmer than 25°.
  • Use ‘Too warm’ or ‘Too cool’ buttons to move to desired temperature.
  • The vane button (directs the air flow) and the fan button (the speed of air) are best set at ‘Auto’ (or the circulating symbol).

Please note – if the air conditioner is set out of the parameters above then it may cease to operate and require repair – this will be charged to the guest.

BABYSITTING

Please contact Reception for information on local babysitting services.

BARBECUES

The resort has two barbecue areas: There are three gas barbecues (which may be lit by igniter or match) in the club area beside the lagoon pool and there is one gas barbecue next to the Cockleshell pool.

CAR PARKING

Please park in your allocated car space.  If someone else has parked in your space please contact Reception.  The registration number of all vehicles parked on resort grounds must be logged at Reception.  As there is only one undercover car space for each villa, park additional cars in visitor spaces or nearby streets.

CAR RENTALS

Our Reception staff would be happy to assist you with car rental enquiries.

CAR WASHING

The car washing bay is located at the southern end of the tennis courts, where there is a hose for your use.  A ‘happy car’ wash kit as well as the ‘tap key’ is available from Reception.  Please note, Local Council regulations prohibit use of detergents at this washing bay as the run off ends up in the Noosa River.  Use of detergents could mean a fine is levied by the Council.

CHECK-OUT TIME

Standard check-out time is 10:00 am.  A charge for an additional night

may be made unless a late check-out has been arranged with Reception.

CONFERENCES/MEETINGS

The air-conditioned Islander Meeting Room accommodates up to twenty guests.  Reception would be happy to provide more information to you, including catering.

COTS/HIGH CHAIRS/STAIRCASE BARRICADES

Contact Reception if you need to hire a cot or high chair or a staircase gate.

For specialised hire needs we can refer you to hire companies.

DVDs

Each villa has a DVD or Blu-ray player. DVDs are available in Reception for guests to borrow while in house – please return after use for other guests.

E-MAIL/SCANNING/PRINTING

Please contact Reception if you wish to send or receive e-mails or have documents printed or scanned (there is a small fee for these services).  Our e-mail address is info@islandernoosa.com.au and our Web address is www.islandernoosa.com.au

GAMES ROOM

The Games Room is located above the Resort entrance and open from 8am to 8pm.  Coin operated games and the pool table are located in the Games Room.  Change for the machines and pool table is available from Reception between 8am – 6pm.  There are books and magazines available for guest use and we ask your help in looking after them and returning them when finished.

GARBAGE – RECYCLING DISPOSAL

YELLOW Lid Recycling Bins – recyclable glass, plastic, steel and aluminium.

BLUE Bins – recyclable flattened cardboard and newspapers.

RED or GREEN Lid wheelie bins – all other rubbish.

All rubbish including nappies to be bagged please.

The locations of the bins are shown on the resort map.

GYM

The gym is available for guests between 8:00am and 6:00pm.  The key can be obtained from Reception and we ask that you return it after use so we know you are safe.  For safety and insurance reasons all guests using the gym must be at least 18 years unless accompanied by a Parent or Legal Guardian.  Please lock the Gym when finished and return the key to Reception.

HOUSEKEEPING

For additional sheets, pillows, towels or blankets, please contact Reception between 8:00 am and 6:00 pm.  A small additional charge will apply.  For stays of eight days or more the villas are serviced weekly.  Please contact Reception if you would like to arrange to pay for more frequent servicing to your Villa.

INTERNET ACCESS (WiFi)

A WiFi network is available for the use of Islander Noosa Resort Guests.

A Wifi printout with instructions and a unique WiFi code and password for your villa is placed in this compendium.  Fair use policy applies to the WiFi service.  Your WiFi password will roam with you around the resort.  If the sheet with your password is missing, please contact Reception.

KEYS & VISITOR ACCESS

It is a Guest’s responsibility to look after the keys while staying in our resort.  To ensure your and future guests’ safety and security, all locks in a villa will require re-keying if any of the sets of villa keys are not returned on check-out.  The cost of rekeying all locks in the villa (up to approximately $600) will be charged to any guest who fails to return all keys issued to them.

Expecting a Visitor – advise Reception and your guest will be given access and directed to your villa. For Guests privacy, any Visitor, not registered with Reception will be asked to wait in Reception till we can contact you.

LAUNDRY

All villas are equipped with washing machine, dryer, iron and ironing board. Complimentary sachets of laundry detergent are provided as part of the starter kit. Additional supplies may be purchased from Reception or the supermarket.

MEDICAL

In the event that you need medical attention, you may contact the Weyba Medical Centre, 18 Mary Street, Noosaville (0) 5474 0033 or Noosaville 7 Day Medical Centre, Homemaker Centre, Mary Street, Noosaville on (0) 5473 4100 or the Noosa Hospital Emergency Centre (open 24hrs), 111 Goodchap St, Noosaville on (0) 5455 9200.  For Emergency Ambulance Call (0) 000.

MESSAGES

If the message light on your telephone is illuminated please dial 11 to retrieve your messages.  Press the “1” key for the next message, the “2” key to repeat and “8”’ key after the message has played to delete it.

PARTIES AND NOISE

As well as Council regulations, our resort by-laws prohibit partying, noise or use of facilities at any time that affects other guests quiet enjoyment.  Security will log any such incident and the Guest will be asked to leave the resort, with no refund and will also be charged for the callout for Security.

PETS

We are sorry – health regulations do not permit animals in the resort or in villas, apart from legislated approved animals where Reception is advised when booking.

PRE-AUTHORISATION 

On checkin you provided a preauthorisation or bond – this is a security and will be used in situations such as: incidental charges, partying or noise where Security are called, excess cleaning, damage to the Villa or Resort property, lost keys, unpaid accounts, etc. All endeavours are made to contact Guests should there be a need – where there is excess or wilful damage the Police will be called. The preauthorisation is a hold and released after your checkout.

POOL TOWELS

Islander Pool towels are available for hire from Reception.  Dial us on 9, or feel welcome to visit Reception to enquire.

PUBLIC TRANSPORT

Translink has regular services to Noosa Heads and Tewantin with connections to the rest of the Sunshine Coast and Brisbane.  The Noosa Ferry is a relaxing way to travel up and down the Noosa River.  Our closest stop is opposite the resort near the Big Pelican.

RECEPTION

Reception is open from 8:00 am to 6:00 pm seven days a week.  To contact Reception from your Villa, please dial 9, or feel welcome to call in.

RESORT SHOP

You can purchase souvenirs of your trip from Reception.  The Islander Noosa Resort Polo Shirts and Islander pool towels.

RESTAURANTS, CAFES & SHOPS

Don’t forget your guest discount available at the participating restaurants and shops at the Islander Noosa Resort – refer to the * on the resort map.  Please contact Reception for information on other local restaurants or shopping areas.

SAUNAS

The saunas are open from 8:00 am to 8:00 pm.  If you have not used a sauna before please read the sign at the entrance to the saunas so you can fully enjoy the sauna as well as understand the safety warnings before entering the sauna.  For safety, no glass or cans or drinking, eating or smoking in the saunas, please.

SHOPS SUPERMARKET – PHARMACY – NEWSAGENCY

The Supermarket and Pharmacy are located in Noosa Village on Mary Street just a 5 minute walk from our Thomas Street Gate. There is a Newsagency on Gympie Terrace – a 2 minute walk turning right, away from Reception. There are also nearby shopping centres at Hastings Street, Noosa Civic and Noosa Junction or further at Maroochydore – visit Reception and we can show you on a map.

SCOOTERS AND SKATEBOARDS

For all our little Guests – sorry, the use of scooters is banned within the resort.  Several mishaps have happened with our little guests not being able to stop when coming out onto the resort driveways or being unable to brake in time and bowling guests over on the pathways. This ban also applies to skateboards.  Thank you and we recommend the park just across the way and this ought to be safer, too.

Security (after 6pm before 8am)

Security guards regularly patrol.  For security concerns only, dial 10 from the villa phone when Reception is closed (after 6pm and before 8am). Please keep your villa locked at all times, especially while you are out at night or at the pool. Your screen door is only secure when locked with the key not the snib.

SMOKE FREE VILLAS AND GUEST AREAS AND PATHWAYS

Inside our villas and guest areas, such as BBQs, pools and pathways are smoke free.  Guests are asked to observe non-smoking legislation and not smoke in villas and guest areas and walkways or where there are no-smoking signs.  Guests who smoke in these areas will be charged to remove any smoking smells or residue in the Villas and this will involve drycleaning the upholstery, curtains and carpet.

Please also respect other guests and not smoke where the breeze will blow the smoke into another guests’ courtyard or balcony, thank you.

SPAS

Spas at the lagoon pool are open 7:00 am to 10:00 pm. The spa at the Cockleshell pool is open from 8:00 am to 8:00 pm.  No glass or cans or eating, drinking or smoking in the spas, please.

SWIMMING POOL

The Lagoon Pool is open from 7:00 am to 10:00 pm.

The Heated Pool and Cockleshell Pool are open from 8:00 am to 8:00 pm.

Children under 12 years are to be accompanied by a responsible adult.

For safety of our Guests:

  • No glass or cans or drinking or smoking in the swimming pool and surrounding area please.
  • We ask parents to keep a watchful eye on your children and family and ensure safe play at all times – running, rough horseplay, divebombs and jumping from the bridge or pool sides are not allowed – your child or another Guest could be injured.
  • Only soft blow up balls are allowed in the pools – for guest safety, balls such as tennis or footballs or similar are not to be used in the pool or pool surrounds.  If you are unsure, please ask one of the Islander Team for help.

HOIST ACCESS – SWIMMING POOLS AND SPAS

The Islander Noosa Resort operates a chair hoist to assist guests with impaired mobility to access the Lagoon Pool, Cockleshell Spa or Heated Pool. The available hours of use of the chair hoist are between 9am and 4pm Monday to Friday with times to be negotiated. This service is complimentary for our Guests.

Guests requiring assistance are welcome to visit Reception to book the hoist and complete ‘The Islander Noosa Resort Pool Hoist Booking Form’ so we can organise one of our team to operate the Hoist for you.  We ask for 24 hours notice.

Please note, the resort staff will operate the Chair Hoist for Guests but are unable to stay with the Guest on the ground or be life guard to the guest.  Guests using the chair hoist will need a Carer or Parent with them.

The Islander Resort Pool Hoist Booking Form is available from Reception.

TAXIS

Suncoast Cabs may be booked from your villa dial (0) 131 008.  This is at the cost of a local call. Usual pick up is at front of the resort at 187 Gympie Terrace, Noosaville.

TELEPHONE NUMBERS

  • Reception – dial 9 between 8am to 6pm. You can also leave a message and Reception will call you back.
  • Outside line – dial 0. Please note that a local call (where the receiver of your call lives within 50km) costs 65c.  Long distance calls are metered at 65c per pulse and the pulse frequency depends on the distance and duration of your call. Advertised phone specials are not available from our resort phone system.
  • To call another villa – dial ‘2’ before the villa number – ie dial 207 for Villa 07
  • Friends may call you direct on +61 7 5440 92xx, where xx is your villa number.
  • If you are out, friends and family calling you are able to leave messages for you. A flashing message light on your telephone indicates you have messages that can be retrieved by dialling 11 and following the instructions.

TELEVISION CHANNELS   

ABC              2 and 20 to 29

SBS             3 and 30 to 39

Channel 7     6 and 60 to 64, 66 and Racing.com 68

Channel 9     5 and 50 to 56

Channel 10    8 and 80 to 85

Foxtel – complimentary channels

Fox Sports 1                              101

Fox Sports 2 (Rugby League)     102

Fox Sports 3                              103

Fox Sports 4 (AFL)                    104

Nickelodeon                               105

Cbeebies                                    106

National Geographic                   107

Foxtel Movies Premiere             108

Foxtel Movies Action                 109

Foxtel Movies Masterpiece        110

Showcase                                   111

Sky News                                   112

 TENNIS

Our tennis courts are available from 8am to 6pm every day.  Contact Reception to book a court.  Tennis racquets and balls may be hired from Reception.  Regretfully, other ball sports such as football or cricket are not permitted on the Tennis Courts. Guests are asked to wear suitable footwear and attire.

TOURS

Please contact Reception for information on the sights and amazing places that Noosa has to offer or for shuttle services to the Sunshine Coast or Brisbane Airports.  While in Noosa you should not miss seeing the Noosa National Park, Everglades, Coloured Sands, Fraser Island, the Eumundi Markets, Australia Zoo, Montville and the Blackall Range to name just a few.  We would be happy to make bookings for you and supply maps for you to plan your own tours.

 We are here to make your stay enjoyable.

For assistance, contact Reception on ‘9’ or ask any of our team

Bula – The Islander Noosa Resort Team.